Grievance Redressal
We're committed to resolving your concerns promptly and fairly
Your Satisfaction Matters
At Aristo Decor, we strive to provide an exceptional shopping experience. If you have any complaints or grievances regarding our products, services, or any aspect of your interaction with us, we are here to help. Our dedicated Grievance Officer ensures that all concerns are addressed promptly and effectively.
Grievance Resolution Process
Submit Your Grievance
Reach out to our Grievance Officer via email or phone with details of your complaint. Include your order number, contact details, and a clear description of the issue.
Acknowledgment
We will acknowledge receipt of your grievance within 24 hours and provide you with a unique reference number for tracking.
Within 24 HoursInvestigation
Our team will thoroughly investigate your complaint, reviewing all relevant information and coordinating with internal departments as needed.
1-7 Business DaysResolution
We will communicate our findings and proposed resolution to you. If you're satisfied, we'll implement the solution immediately. If not, you may escalate the matter.
Within 15 DaysInformation to Include
- Your full name and contact details
- Order number (if applicable)
- Date of purchase/incident
- Detailed description of the issue
- Supporting documents or images
- Expected resolution
Types of Grievances
- Product quality concerns
- Delivery issues or delays
- Refund or exchange disputes
- Billing discrepancies
- Customer service experience
- Website functionality issues
Escalation Matrix
If your grievance is not resolved satisfactorily, you may escalate through the following channels:
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1
Grievance Officer
Initial point of contact for all complaints. Expected resolution within 15 days.
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2
Senior Management
If unsatisfied with the Grievance Officer's resolution, escalate to senior management via info@aristodecor.store
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3
Consumer Forum
As a last resort, you may approach the Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.
Our Commitment to You
We are dedicated to providing transparent, fair, and timely resolution to all grievances. Every complaint is an opportunity for us to improve and serve you better.
Need to File a Grievance?
Our team is ready to assist you with any concerns
Contact Grievance Officer