Cancellation Policy
Changed your mind? Here's everything you need to know about cancelling orders
When Can You Cancel?
Order cancellation depends on the current status of your order:
Can Cancel
Pending or Processing orders can be cancelled before dispatch
Cannot Cancel
Shipped or Out for Delivery orders cannot be cancelled
Pro Tip: To ensure successful cancellation, request as soon as possible after placing your order. Orders are typically processed within 1-2 business days.
How to Cancel Your Order
Follow these steps to cancel your order:
Contact Us
Email us at info@aristodecor.store with your order number
Verification
We verify your order status and eligibility for cancellation
Confirmation
Receive cancellation confirmation via email within 24 hours
Refund
Refund processed (if applicable) within 5-7 business days
Information Required
When requesting cancellation, please provide:
- Order Number (e.g., AD-XXXXXX)
- Registered Email Address
- Reason for Cancellation (optional but helpful)
Cancellation by Order Status
| Order Status | Cancellation | What Happens |
|---|---|---|
| Pending | ✓ Allowed | Order cancelled immediately, no charges |
| Processing | ✓ Allowed | Order cancelled if not yet packed |
| Shipped | ✗ Not Allowed | Cannot cancel; initiate return after delivery |
| Out for Delivery | ✗ Not Allowed | Cannot cancel; refuse delivery or return |
| Delivered | ✗ Not Allowed | Initiate return within 7 days |
Refund After Cancellation
For Cash on Delivery (COD) orders, no refund is required as payment is made at delivery.
In the future when online payments are available:
- Refunds will be processed within 5-7 business days
- Amount will be credited to the original payment method
- Bank processing may take additional 2-3 business days
Note: Currently, all orders are Cash on Delivery (COD). Online payment options coming soon.
Partial Cancellation
If your order contains multiple items, you may cancel individual items before the order is shipped:
- Specify which item(s) you wish to cancel
- Remaining items will be shipped as scheduled
- Order total will be adjusted accordingly
- If partial cancellation brings order below ₹599, shipping charges may apply to remaining items
Cancellation by Aristo Decor
In rare circumstances, we may need to cancel your order. This can happen due to:
- Product is out of stock after order placement
- Pricing or product information error on the website
- Unable to verify or contact the customer
- Suspected fraudulent activity
- Delivery location not serviceable
- Force majeure events
In such cases, we will:
- Notify you immediately via email and/or phone
- Offer alternatives if available (similar product, size, etc.)
- Process full refund if payment was made
Need to Cancel?
Contact us as soon as possible to request cancellation:
- Email: info@aristodecor.store
- Phone: +91 9030921435 (Mon-Sat, 10 AM - 6 PM)
Include your order number for faster processing.
Already Received Your Order?
Check our returns policy if you'd like to return a delivered item